McDonald’s eating places in a number of international locations together with the UK and Australia have been hit by a “know-how outage”, which the quick meals chain denied had been brought on by a cybersecurity assault.

Australia, the UK, Japan and China have been among the many markets the place companies have been affected, with restaurant, drive-through and on-line orders hit.

Within the UK, one franchise proprietor working 21 branches within the Midlands informed the BBC that for a 90-minute interval on Friday they “couldn’t serve anybody”. In Hong Kong, the McDonald’s Fb web page mentioned self-ordering kiosks and cell phone orders have been “not functioning” and requested prospects to order on the restaurant counter.

McDonald’s mentioned the outage occurred at about 5am within the UK (1200 CDT within the US) and that “many markets” have been again on-line by Friday afternoon though some have been nonetheless “within the means of coming again on-line”.

The corporate’s international chief info officer, Brian Rice, mentioned the issue was not as a result of a cyber-attack. He indicated it was as a result of an unspecified change to IT techniques run by an out of doors contractor for McDonalds, blaming a “third-party supplier throughout a configuration change”.

“What occurred immediately has been an exception to the norm, and we’re working with absolute urgency to resolve it,” Rice wrote in a message to McDonald’s workers and franchise companions.

McDonald’s has about 40,000 retailers worldwide, with greater than 14,000 shops within the US.

A UK spokesperson for McDonald’s mentioned the outage affecting eating places had been “resolved” within the UK and Eire. Within the UK, the Downdetector web site, which flags outages on apps, reported greater than 1,000 outages on the McDonald’s app on Friday between 6am and 3pm with a spike round 7am.

In a put up to social media platform X, a buyer in Australia mentioned it was “unimaginable to purchase something” by way of drive-through or on-line.

McDonald’s spokesperson in Australia mentioned the issue had affected eating places “nationwide” however all retailers had since reopened.

Japan was additionally hit, with McDonald’s Japan’s X account confirming there was a “system failure” impacting shops.

“We apologise for any inconvenience this may increasingly trigger and ask that you simply please look ahead to some time till the service is restored,” a translation of the social media put up learn.

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【お知らせ】現在、システム障害が発生しております。お客様にはご迷惑をおかけいたしますが、復旧まで今しばらくお待ちください。

— マクドナルド (@McDonaldsJapan) March 15, 2024

Many McDonald’s retailers in Japan stopped taking in-person and cellular buyer orders due to a system disruption, in line with a spokesperson. McDonald’s has nearly 3,000 retailers within the nation.

In China, the hashtag “McDonald’s collapsed” was the fifth hottest search time period on the nation’s Weibo social media platform on Friday afternoon.

McDonald’s is likely one of the hottest western quick meals chains in China, with greater than 5,000 shops. Nevertheless, it’s most important rival, KFC, has practically double that quantity.

McDonald’s posted an replace on Weibo on Friday saying the issue had been fastened, including: “Love having you again!” However a number of folks commented that they’d already purchased a KFC meal as an alternative.

There have been additionally unconfirmed stories from social media customers of issues in Germany and New Zealand, in addition to information stories of issues in Sweden.



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